Customer Experience

LAX Launches NomNom, LAX Order Now Robot Ambassador

Say hello to NomNom, a robotic ambassador for its popular online food and beverage ordering service, www.LAXOrderNow.com.

At LAX, we continue to tap into new technology and innovations to elevate the overall guest experience.

We’re excited to introduce NomNom, a cargo robot that will carry up to 40 pounds of food at a time as it follows behind staff who deliver guests with food ordered via LAX Order Now. The robot can move at speeds up to 6 mph and uses a series of cameras and sensors to recognize and follow its handler throughout the airport. NomNom is a partnership among URW and our partners at LAWA, Servy, and AtYourGate.

NomNom’s debut comes on the heels of launching delivery service via LAX Order Now earlier this year. LAX Order Now offers contactless order pickup from LAX restaurants, with optional delivery available directly to the gate areas in select terminals. Guests can scan QR codes throughout the terminals or visit LAXOrderNow.com to browse menus, place an order and pay. Delivery is available for an additional fee. Guests will receive an estimated delivery time and be notified on their mobile device when orders are on their way and when they arrive in the designated gate area.

Visit LAXOrderNow.com to place your order today and NomNom just might make an appearance.

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